The following is our policy on accepting customer rejections, for parts you receive either damaged or incorrectly finished.

1. PARTS RETURNED FOR INCORRECT FINISHING

We will rework any order we finish incorrectly at our cost when we are at fault. Every day we call customers to clarify finishing questions, but we can make mistakes.

If your parts have threads or splines, we cannot accept a rejection tag if we did not receive gauges with the original order. Plating builds up on these features at different rates, and we cannot guarantee accurate plating on them without gauges.

2. PARTS RECEIVED DAMAGED FROM PRO-COAT

If you receive a finished order that has been nicked or dinged, please return it so we can assess the damage before you repair it. If we are at fault, we may want to advise you on how to repair the order so we can best refinish it.

If you must rework discrepant parts immediately because of a deadline, please contact our Quality Assurance Department first to discuss the problem.

3. RECEIVING INSPECTION POLICY

It's our policy to notify customers of count discrepancies and part damage found during our Receiving Inspection. Normally, we take responsibility for nicks and dings discovered later in processing.

We do expect our customers to send us undamaged parts. Please take special care in packaging and shipping , since that is where the most problems arise.

4. SCRAPPED PARTS

If we are to buy parts as scrap, they must be returned to us.

5. CONTACT US    Quality@protectivecoatingsinc.com

Please contact us right away concerning any discrepant order. We will do our best to answer your questions and expedite the necessary rework. We understand how important it is to meet our customers' schedules, and will make every effort to do so.